Behind the Screens: Interrogating Digital Service Design and Delivery. This project aims to investigate how policy makers in Australia understand digital service delivery, and how this understanding s

Description

Behind the Screens: Interrogating Digital Service Design and Delivery. This project aims to investigate how policy makers in Australia understand digital service delivery, and how this understanding shapes the design and implementation of ethical and effective digital services. Exploring this meaning-making process will allow this project to address critical gaps in policy development in digital service delivery. Three case studies of federal government digital services will be used to provide a deeper understanding of how policy makers balance the trade-offs inherent in designing and implementing high-quality and appropriate digital services. This will provide significant benefits, building Australia’s capacity for future digital delivery and generating new knowledge on policy translation more broadly.. Scheme: Discovery Early Career Researcher Award. Field: 4407 - Policy and Administration. Lead: Dr Sarah Ball